UX since 2014
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Creating public sector tech: it’s like building a bike for everyone, but first, you need to figure out how to make it work in a traffic jam, a rainstorm, and with a flat tire!
Native App – Public Sector
Background
These projects involve building secure, intuitive apps with corresponding online authentication journeys and interfaces that comply with accessibility standards. Designed for both Android and iOS using native frameworks, the apps balance UX/UI principles with technical constraints, ensuring they are easily adaptable and approved by stakeholders across Germany.
Responsibilities
- Led the design team in the startup phase, creating creative solutions that align with both user needs and business objectives.
- Initiated a digital assistant to streamline the registration process, designing its decision logic to guide users through complex steps, making the experience more intuitive and less frustrating.
- Utilized creative thinking, design sprinting, and innovative user research to shape solutions, providing a structured yet flexible approach.
- Leveraged user insights and iterative prototyping to pitch solutions to clients, highlighting how they enhance usability, accessibility, and the overall user experience.
- Focused on creating intuitive interactions that meet regulatory requirements while refining functionality for a future-proof design.
Challenges
- Localization: Ensuring consistency across languages and adapting UI elements to accommodate various user cases and cultural nuances.
- Sensitive data management: Designing user-friendly apps while securely managing sensitive data.
- BITV Compliance: Ensuring the apps meet BITV (Barrier-free Information Technology Ordinance) standards for accessibility, ensuring approval and adoption across Germany.
- Approval from all stakeholders: Making sure the apps were easily approved and adopted by all relevant stakeholders across Germany, considering both the technical and regulatory requirements.
Solutions
- Flexible UI components: Worked closely with developers to create UI components that adapt to different languages and text lengths.
- Design systems & style guides: Created comprehensive design systems and style guides to ensure consistency across platforms and ease of future updates.
- Focused on intuitive navigation, ensuring usability for users of all technical backgrounds.
- Ensured compliance with BITV accessibility standards, enabling seamless approval and adoption for all users across Germany.
Creating a UX strategy for a health app is like prescribing the right medicine—skip the plan, and you’re just handing out sugar pills
App and iOT B2C
Background
When I started working on this health app, the goal was to create a seamless user experience for an innovative frequency-based IoT device. This device interacted with the user’s biometric magnetic waves, helping them to experience different moods—calmness or a playful vibe—depending on the frequencies it emitted. My role involved designing the UX, making sure the app connected intuitively with the device and was easy for users to interact with.
Responsibilities
- Led the entire UX design process, from initial research to final high-fidelity screens for both Android and iOS.
- Conducted user workshops with the client to understand the user needs, pain points, and goals, ensuring that the design was rooted in real user insights.
- Created wireframes and storyboards to map out user journeys, simplifying complex interactions and creating clear paths for users.
- Developed high-resolution screens for both Android and iOS, ensuring consistency across platforms and adherence to platform guidelines.
- Collaborated with the development team to ensure seamless integration between the app and the frequency-based IoT device.
- Focused on ensuring the app’s accessibility, particularly for users who may not be very tech-savvy or familiar with advanced technology.
Challenges
- Abstract technology interaction: Designing an intuitive interface for an IoT device that interacts with biometric magnetic waves, especially considering the abstract nature of how it impacts users’ mood (calmness vs. playful vibes).
- Simplifying complex functionality: Ensuring that the IoT device’s features were easy to understand without overwhelming the user with technical details.
- Diverse user base: Designing for users with varying levels of tech experience, including non-tech-savvy individuals who needed a simple and engaging experience.
Solutions
- Collaborative workshops: Worked closely with the client in workshops to gain deep insights into user needs and ensure that the design reflected these insights.
- User-centric wireframes and storyboards: Used wireframes and storyboards to map out user flows and simplify the interaction between the app and the IoT device.
- Intuitive visual cues: Incorporated visual cues, like color changes and animations, to indicate mood shifts and make the interaction with the device feel more tangible.
- Simplified, engaging design: Focused on making the user journey as simple and engaging as possible, with minimal technical jargon, so users could focus on the experience rather than the technology.
- Cross-platform consistency: Ensured that the app’s design was consistent and functional across both Android and iOS, meeting all platform-specific requirements while providing a cohesive experience.
UX System & Interface Designer for Cyber Security Software: designing interfaces so secure, even your password is jealous!
Saas Enterprise
Background
As a UX Designer, I was tasked with designing the interface and system for an Access Rights Management Software used by enterprise organizations. The software needed to provide a seamless experience for managing and controlling access to sensitive data and systems, ensuring that permissions were granted based on roles, responsibilities, and specific user needs. The system had to be highly secure, user-friendly, and adaptable to various organizational structures across different regions.
Responsibilities
- Lead design efforts for the Access Rights Management Software, ensuring that the interface was intuitive, visually appealing, and aligned with security and usability standards.
- Facilitate workshops with international teams to gather insights, define user requirements, and iterate on design solutions. The workshops included internal stakeholders, security experts, and developers.
- Collaborate with an international, large cross-functional team to ensure that design decisions were aligned with technical constraints, regulatory compliance, and the user needs from diverse regions.
- Develop wireframes, user flows, and high-fidelity mockups to guide the development of the software, ensuring clarity and consistency in the user interface.
- Create and maintain design systems to ensure uniformity across the software and help the development team maintain consistency in UI elements.
Challenges
- Complex security requirements: The software needed to balance ease of use with highly secure access controls, which made it difficult to design intuitive, user-friendly interfaces that didn’t compromise on security.
- Managing diverse user groups: The system needed to accommodate a wide range of users, from IT administrators to non-technical business users, making it essential to design interfaces that were adaptable and easy to use for everyone.
- Internationalization and localization: Working with a large international team, the software had to be adaptable to multiple languages, accounting for different cultural preferences and regulatory requirements in various regions.
- Stakeholder alignment: With a large team and many stakeholders, ensuring alignment across different departments, regions, and user groups was challenging. It required continuous communication and iteration to ensure everyone’s needs were met while adhering to timelines.
Solutions
- User-centric design approach: I prioritized understanding user personas and their needs through extensive workshops and user research. This helped in creating intuitive user flows that reduced friction for administrators and business users while ensuring security requirements were met.
- Iterative design process: Using iterative prototyping, I worked with the development team to test designs in real-world scenarios and refine them based on feedback. This helped address issues early in the design process and ensured that the software remained usable.
- Customizable access controls: I designed flexible access management features that allowed organizations to customize roles, permissions, and workflows based on their specific needs. This flexibility allowed the software to be adaptable across different industries and regions.
- Localization and scalability: To accommodate international users, I worked with the development team to create a scalable design system that could be easily localized for different languages and regulatory requirements. I ensured that UI elements were adaptable to different scripts and cultural preferences.
- Stakeholder workshops: Through a series of workshops, I facilitated discussions with stakeholders from various departments and regions to gather requirements, clarify design decisions, and ensure the final product aligned with everyone’s expectations.
By addressing these challenges with a user-centered design process and collaborating closely with an international team, we delivered an access rights management system that met high security standards while being intuitive and adaptable for users around the world.
