User Case: The EU Digital Driver’s License App
Across the EU, governments are rolling out digital driver’s license apps for Android and iOS. They’re meant to be secure, smart, and convenient. But for many citizens—especially older adults or those unfamiliar with digital systems—these apps feel confusing, opaque, or untrustworthy.
Problems I am Solving
Bridging the gap between abstract systems (like algorithms, compliance rules, data flow) and human understanding. Tech and AI often live in jargon, diagrams, code—but they lack meaning, emotion, and context. Without that human layer, design gets detached, misaligned, or even harmful.
I use creative research methods to uncover the human, emotional, and systemic layers of digital services—especially where complexity, regulation, and trust intersect.
My Approach Combines:
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User Testing & Usability Studies
To identify friction points and emotional cues in real-time interactions -
Paper Prototyping & Narrative Flows
To visualize ideas quickly and bring abstract systems into relatable, human form -
Co-Creation Workshops
To align users, designers, engineers, and policymakers around shared needs and risks -
Quantitative Surveys
To map trust, usability, and comprehension across a diverse user base -
System Storytelling & Visual Thinking
To data flows understandable, turning invisible infrastructure into meaningful design choices